These Terms & Conditions ("Terms") govern your use of the rookagentics.com website and the services provided by Rook Agentics Limited, trading as Rook Agentics ("Rook", "we", "us"). By using our website or requesting a card-rate review, you agree to these Terms. If you do not agree, please do not use the service.
About Rook and our service
Rook Agentics is a payment acquiring brokerage. We connect Irish businesses to leading card-acquiring providers and negotiate card acceptance rates on their behalf. Our services include statement analysis, rate negotiation, introductions to suitable acquiring partners, and ongoing acquiring support.
We are not a bank, a direct acquirer, or a payment institution, and we do not process card payments or hold client funds. All card processing and acquiring services are provided directly to you by the relevant acquiring partner under that partner's own contract and regulatory authorisations.
Not financial, legal or tax advice
Our rate reviews and recommendations are commercial brokerage services, not financial, legal, accounting or tax advice. We help you understand and compare card-acceptance costs; we do not advise on your wider financial affairs. You should take your own professional advice where appropriate before making decisions.
Statement reviews are free and non-binding
- Uploading a merchant statement for review is free and carries no obligation.
- Requesting or receiving a review does not create any contract for acquiring services and does not commit you to switching providers.
- You are free to walk away at any point, at no cost.
Indicative figures and acquirer approval
Any savings, rates, fees or projections we share are indicative and provided for comparison only. They are based on the information available to us at the time, including the statement you upload.
Any final rate or offer is subject to formal approval by the acquiring partner, following that partner's own pricing, underwriting and onboarding checks. Rook does not set, guarantee or control the rates, terms or decisions of any acquiring partner, and actual terms may differ from any indicative figure.
Your responsibilities
When using our service, you agree to:
- Provide accurate, current and complete information, including genuine statements that you are authorised to share.
- Use the service only for your own legitimate business purposes.
- Not misuse, disrupt, copy or attempt to gain unauthorised access to our website or systems.
Introductions to acquiring partners
If you ask us to proceed, we will introduce you to one or more acquiring partners we consider a suitable fit. Any agreement you enter into is directly between you and that partner, on their terms. Rook is not a party to that agreement and is not responsible for the partner's performance, decisions, pricing or service.
Intellectual property
All content on rookagentics.com, including our platform, software, branding, logos, copy, designs and our review and rate-analysis methodology, is owned by or licensed to Rook Agentics and is protected by intellectual-property laws. You may not copy, reproduce, republish or exploit any of it without our prior written permission. The "Rook" and "Rook Agentics" names and marks may not be used without consent.
Limitation of liability
To the fullest extent permitted by law:
- We provide our website and brokerage service on an "as is" and "as available" basis.
- Rook is not liable for the acts, omissions, decisions, pricing or service of any acquiring partner, including any decision to decline, delay, price or terminate an acquiring arrangement.
- Rook is not liable for service interruptions, downtime, or matters outside our reasonable control.
- We are not liable for any indirect, consequential or economic loss, including loss of profit, revenue, savings or business.
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.
Privacy and cookies
We handle your data as set out in our Privacy Policy and Cookie Policy.
Changes to these Terms
We may update these Terms from time to time. The "Last updated" date shows the current version, and continued use of the service after a change means you accept the updated Terms.
Governing law and disputes
These Terms are governed by the laws of the Republic of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute.
If you have a concern, please contact us first at bobby@rookagentics.com, we aim to resolve issues quickly and fairly. If we cannot resolve a dispute informally, both parties will consider mediation before pursuing court proceedings.
Contact
Questions about these Terms: bobby@rookagentics.com.